Waranty
Standard One-Year Manufacturer Warranty
The manufacturer warrants this product to be free from defects in workmanship and materials under normal residential use and conditions for one (1) year from the original invoice date. Shipping and handling fees are the responsibility of the customer. During the warranty period, the manufacturer agrees to repair any defects in material or workmanship or to provide a repaired or refurbished product of equal value in exchange without charge (except for shipping, handling, packing, return postage, and insurance fees, which are incurred by the customer). Repair or replacement is subject to verification of the defect or malfunction and proof of purchase, confirmed by the model number on the original dated sales receipt.
Upholstery Product Warranties
The manufacturer warrants the mechanism, wood and metal frame parts, and electric systems against manufacturing and material defects for ONE year.
- Case/Remotes: The manufacturer warrants against defective parts on case and remotes materials for one year.
- Wood and Metal Composites: All screws, wood, and metal composites naturally decay, soften, and wear with use. This softening, decay, and wear & tear do not constitute a defect under the warranty.
- Wood: The manufacturer warrants the wood used on your product against seam failure and major cracking separation for one year.
- Plastics: The manufacturer cannot cover pilling, which is a result of normal wear, nor fading, which can be caused by overexposure to sunlight and all weather.
- Metal: The manufacturer warrants the metal against welding seam failure and material defects for one year.
- Natural Variations: The natural beauty of wood and plastic means that no two pieces are exactly alike. As such, natural markings and grain variations are not considered defects.
Warranty Limitations
This warranty does not include:
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental, contract trade, or commercial use.
- Any condition resulting from incorrect or inadequate maintenance or care.
- Damage resulting from misuse, abuse, negligence, accidents, or shipping damage.
- Dissatisfaction due to buyer’s remorse.
- Normal wear and tear.
- Damages incurred during transportation.
- Damages incurred during assembly or maintenance.
- Any used or previously displayed items.
Props n' Drops makes no express warranty or condition, whether written or oral, and expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by local law in jurisdictions outside the United States, Props n' Drops disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the purchaser.
For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this product to the purchaser. All modifications to the unit or units will void the warranty. The warranty is not transferable; you must be the original purchaser for all claims. All warranty claims must be filed by the consumer who purchased this product and must fill out all necessary forms regarding any warranty return or replacement. We will not handle claims directly by phone; all claims must be processed through online forms. Please retain invoices for a minimum of one year for warranty purposes.
Claim Procedures
- Claims for defective merchandise must be made within ONE year from the invoice date.
- Claims for missing parts must be made within 2 calendar days after the merchandise is received.
- Any claim for defective merchandise returns must be packed in the original packaging.
- We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field.
- Pictures are required to claim defective merchandise, along with a copy of the original invoice.
- If the claim is justified, the item(s) or part(s) will be repaired or replaced; fees will be invoiced accordingly. It is our policy to replace parts whenever possible. We reserve the right to replace with an alternative item or something similar of equal or lesser value.
- There is a $150 per hour charge with a minimum of 2 hours for inspections and review.
- All work must be paid in full prior to start; any items left at our facility will incur storage fees.